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Message from Delmarva Power (RE: COVID-19)

4/16/2020
Delmarva Power Extends COVID-19 Customer Support Efforts Through At Least June 1
Policies include suspending service disconnections, waiving new late payment charges, and reconnecting customers

To offer continued assistance for customers impacted by the COVID-19 pandemic, Delmarva Power is extending its customer support policies, through at least June 1, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected.
The company’s COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with Delmarva Power’s announcement to suspend service disconnections and waive new late payment charges for all of our customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected. Residents who have had their electric service previously disconnected should contact the company at 800-375-7117 to begin the reconnection process.

“We recognize the impact of COVID-19 on our customers and communities has been significant, with many experiencing financial difficulties and uncertainty about the future,” said Dave Velazquez, Pepco president and CEO, which includes Delmarva Power. “We remain committed to every customer through difficult times, and we will continue to support our communities in need. We will power through this pandemic together.”

Customers who may be challenged in paying their bill should contact Delmarva Power Customer care as soon as possible at 800-375-7117. Delmarva Power will work closely with customers to waive late payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. Delmarva Power representatives can also discuss payment options, like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Throughout the year, Delmarva Power offers many other programs to help customers manage their energy costs and save money. Existing assistance programs include:

• Low-income Home Energy Assistance Program (LIHEAP): A federal grant program to help low-income customers manage their energy costs and ensure service during the heating season.
• Through the Good Neighbor Energy Fund, Delmarva Power works with the Salvation Army and other local organizations to offer energy assistance to Delaware and Maryland low-income customers. Delmarva Power matches contributions with $1 for every $3 that is collected, up to $70,000.
Other programs supporting Maryland customers include:
• The Electric Universal Service Program (EUSP) helps eligible customers pay for a portion of their current electric bill. Some EUSP participants may qualify for assistance with past-due electric bills as well as referrals to energy efficiency programs. The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information for both programs can be found by visiting the Office of Home Energy Programs website.

To learn more about Delmarva Power, visit The Source, Delmarva Power’s online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power’s mobile app is available at delmarva.com/mobileapp.


3/19/2020:

Dear Community & Governmental Partners:

As part of Delmarva Power’s commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors.  We are committed to performing our critical role of delivering safe and reliable electricity for our customers and communities.  As we announced last week, Delmarva Power is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.  More information on the steps Delmarva Power is taking to assist its customers can be found at the link below.  Stay healthy and safe.

https://www.delmarva.com/SafetyCommunity/Safety/Pages/coronavirus.aspx

3/13/2020:

Delmarva Power Taking Steps to Support Customers During Coronavirus Pandemic

With officials in Delaware and Maryland and other locations declaring a state of emergency in light of the COVID-19 pandemic, Delmarva Power understands customers may be affected by the ramifications and is taking steps to help. In addition to reminding customers of existing bill assistance resources, the company is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship. Delmarva Power also is suspending service disconnections and waiving new late payment fees through at least May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.

“We are committed to helping every customer through difficult times, and we know there will be many challenges associated with this pandemic,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “From programs that provide supplemental support, billing options that spread costs more evenly, to relief of late payment fees, we are taking important steps to support our customers and communities.”

Customers who may be challenged in paying their Delmarva Power bill should contact Delmarva Power Customer Care at 800-375-7117. Delmarva Power will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans. Through Delmarva Power’s Gift of Energy Program, anyone can make a payment toward a friend or family member’s energy bill in Delaware or Maryland. The gift will appear on a future bill as a credit to the recipient’s account.

Delmarva Power works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household’s income size, and type of fuel, with no pay back required. Delaware and Maryland residents can apply for assistance online though the Department of Health Services. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 800-332-6347.

Other programs supporting Delaware and Maryland customers include:

  • Through the Good Neighbor Energy Fund, Delmarva Power works with the Salvation Army and other local organizations to offer energy assistance to Delaware and Maryland low-income customers. Delmarva Power matches contributions with $1 for every $3 that is collected, up to $70,000. 

To learn more about Delmarva Power, visit The Source, Delmarva Power’s online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power’s mobile app is available at delmarva.com/mobileapp.